Product FAQ's

Our Products have a specific quality that will make it more difficult for thieves to achieve their goals. We have stitched 1.5mm stainless steel cable into our products. This is to help prevent opportunist thieves cutting through them to steal your dog and is used as a deterrent only.

No not at this stage. The manufacturer has imposed a minimum of 100 sets per colour as a minimum order, so to make things less complicated at the start we've stuck with black only.

Yes, 2 red safelysecured combination locks are supplied with each lead and lead splitter.

Yes! We now how blue, pink, black and red locks for sale. Just click Products above and click Anti-Theft Locks.

At this stage - the biggest harness we offer is 4XL which suits dogs around Labrador size. If you can't see a harness that fits your dog, please email info@safely-secured.com and let us know how big you need.

Yes. Just select Anti-theft Lead in the products tab above. Please note though, for extra security we do recommend you pair the lead with a safelysecured harness or collar.    

We have used a different buckle for the XL collar because it's a lot wider than the others. This buckle is a combination lock instead of a key.

Don't worry. Please email info@safely-secured.com and we will send you a replacement free of charge.

It goes without saying, this product is intended as a deterrent to opportunistic thieves, and should only be used for this purpose. Common sense needs to prevail when leaving your dog outside of a shop. If the area has known professional dog thieves nearby, then please do not leave your dog unattended. It is not an absolute solution to theft of a pet and that the term ‘anti-theft’ (or any like reference) is not intended to guarantee protection against theft or harm to your pet. The Products must be used with reasonable care by the purchaser for its intended use only.

Reasonable precautions should be taken when using the lead and harness and they cannot be relied upon on its own to prevent theft.

A few extra points

• The onus is on each dog owner to know their pets and behaviours.

• Typically, dogs like to chew everything (including dog leads) and they often eat things that they are not supposed to. To prevent harm or unwanted challenges, common sense and knowing your dog’s habits should be factored into whether you are comfortable leaving your dog alone with the Product.

• We recommend that each dog owner supervises their pet with the Product being worn and uses their best judgement to determine whether their dog can be left safely alone with the lead.

• Safety should come first – and, if you are in doubt – then don’t leave your dog unsupervised with the Product.

Water resistant yes, waterproof no. We recommend you use our products for your standard dog walks, not if your dog loves jumping in rivers and the sea. If your safelysecured products get dirty we recommend cleaning them with a sponge and soapy water and not in the washing machine.

Most of the products yes, the only issue you may find is with the standard sized locks. The numbers on these locks are quite small, so if you think this will be an issue, we recommend purchasing the large locks as well, which will be easier to use.

Shipping, Payments & Orders

Currently we ship to USA, CA, UK, EU, NZ & AUS, although we can ship worldwide, so send us an email if your country isn't listed.

Stock is shipped from a warehouse in either USA, UK or Australia.

Shipping is FREE if you spend over $70 in AUS & USA and £50 in UK.

USA: Orders under $70 or expedited:

Standard DHL (3-7 days): $10
Standard UPS (2 to 5 days): $20

AUSTRALIA: Orders under $70 or Express:

Standard Delivery: $10
Express Delivery: $20

UNITED KINGDOM: Orders under £50:

First Class: £6

New Zealand (Shipped From AUS)
Standard (9-15 Days) NZ$20.00

Europe (Shipped from the UK)
Standard (10-20 days) AUD$20.00

Canada (Shipped from the UK)
Standard (10-20 days) CA$20.00


Delivery delays:
The delivery time estimates shown above don’t reflect the delays caused by Coronavirus.

Customs Fees:
Since BREXIT, we are finding some EU orders are being stuck in customs for a longer than we would like. Please allow extra time for this. Most EU countries are now also charging Import Tax, something else to be aware of.

For more information please read our Shipping Policy.

Yes, we now do; as well as Parcel Lockers. Just add the details in the address section at checkout.

COVID has made this hard to make certain, but we aiming for 2-5 days for Melbourne, 5-7 days for other metro cities, 7-10 days for regional Australia. NZ is around 9-15 days, and US, Canada and Mexico 12-20 days. 

UK orders tend to take 2-4 days, and EU orders 3-17 days.

Each order will have a tracking number which you will be able to follow online.

If you need it quicker you can upgrade at Checkout.  

Yes, as long as the products have not been dispatched you can change your address. 

Please contact us on info@safely-secured.com and we will look into this for you. You will only be sent a tracking number once the products have been sent.

We support credit card (VISA, MasterCard, and American Express) and Paypal. We also support Apple Pay and Google Pay. We also now offer 2 'Buy Now, Pay Later' payment providers. AfterPay and Klarna.

Yes, the price you see includes all Australian taxes and is the price you will pay at checkout (minus any discounts added).

International Customers

You are responsible for any tax or duties that may arise in your respective place from where you are currently making the purchase or from where you commonly live.

Yes. Please email me as soon as possible if you need to make a size change.    

If you've triple checked all the numbers are correct, we recommend you check in with your bank to find out what is going on, or try another card. 

Support & Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please email info@safely-secured.com to arrange a return. For more information please visit the refund & return policy page here

We will endeavour to reply to all emails within 24 hours.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We cannot grant refunds if an item is in transit.

We’ve worked really hard to provide clear descriptions of our harnesses with simple sizing guidelines. However, should you wish to exchange your goods you may do so within 14 days of receipt. As long as the item is in “as new” condition, we will accept it and replace your purchase with a different size.

Please contact us at info@safely-secured.com so we can help you through the process. Once we receive your item and it has been inspected and approved, we will organise your new size to be sent back to your best address. You will just need to pay for the additional shipping. Exchange is not guaranteed and is subject to our review of the condition of the returned product and if we have stock of the new size.